Return Policy

1. Introduction

At BlaineWilson, we strive to provide our customers with quality products and a satisfying shopping experience. However, we understand that sometimes you may need to return a product. This Return Policy outlines the terms and conditions for returns and refunds for purchases made through our website or mobile applications.

2. Eligibility for Returns

You may return most new, unused, and unwashed items within 30 days of the delivery date for a full refund. Items must be in their original packaging and condition, with all tags attached.

3. Exclusions

Certain items may be excluded from our return policy, including but not limited to:

  • Customized or personalized items
  • Items marked as final sale or non-returnable
  • Items damaged due to wear and tear or misuse

4. Return Process

To initiate a return, please follow these steps:

  1. Contact our Customer Service team at info@blainewilson.com to obtain a Return Authorization Number (RAN).
  2. Carefully package the item in its original packaging, including all tags and accessories.
  3. Clearly mark the Return Authorization Number on the outside of the package.
  4. Ship the package to the return address provided by our Customer Service team.

5. Refunds

Once we receive and inspect your return, we will issue a refund to the original payment method. Please allow up to 14 business days for the refund to be processed and reflected in your account.

6. Shipping Costs for Returns

Unless the item is faulty or not as described, you will be responsible for the shipping costs associated with returning the item to us.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Service team immediately at info@blainewilson.com to arrange for a replacement or refund.

8. Return Exceptions

We reserve the right to refuse a return or issue a partial refund in the following cases:

  • The item is not in its original condition, is damaged, or is missing parts.
  • The item is returned more than 30 days after the delivery date.
  • The item is returned without a Return Authorization Number.

9. Contact Information

If you have any questions or concerns about our Return Policy, please contact our Customer Service team at info@blainewilson.com. We are happy to assist you with any return or refund inquiries.